IT Security, Privacy and Policy: Top ten requests for assistance

How do I…

• Report threats of physical harm?
• Get exceptional approval to examine or disclose electronic communications records?
• Request early disabling of CalNet or CalMail accounts?
• Respond to online copyright infringement allegations?
• Get help with security breaches / data breaches?
• Handle electronic evidence?
• Respond to objectionable electronic communications?
• Request an exception to computer security requirements?
• Request off-site hosting?
• Get help with information technology policy issues?

Report threats of physical harm?

• Contact the UC Berkeley Police Department: (510) 642-3333.

Get exceptional approval to examine or disclose electronic communications records?

• Approval to Access Berkeley Campus Electronic Communications (includes procedures, basic background information, and a link to the request form)
• Privileged access has its responsibilities (informational iNews article)
• IT Service Provider Responsibilities
  

Request early disabling of CalNet or CalMail accounts?

• Departments can contact itpolicy@berkeley.edu to discuss how to de-activate employee CalNet ID or CalMail email service either immediately or otherwise earlier than the normal "grace period". Download the form Exceptional Disabling of CalNet ID or CalMail Service Accounts [Word] to see required information.

Respond to online copyright infringement allegations?

1. As a “takedown notice” under the DMCA:
   

   See The Digital Millennium Copyright Act (DMCA) and Related Resources

2. As a legal action taken by the copyright holder’s legal representative, e.g. an Early Settlement Offer or a Subpoena:
   

   Campus legal counsel cannot represent individuals in matters of alleged copyright infringements. Students may seek information from the Student Legal Services office: employees will need to obtain their own personal legal counsel.

General information:

• Mind your P's and Q's to avoid copyright prosecution
• Copyright Resources

Get help with security breaches / data breaches?

• Responding to Possible Data Breaches

Handle electronic evidence?

1. Am I allowed to provide it?
   See How to Respond to Requests for Electronic Evidence


2. What should I keep in conjunction with a possible legal action?
   
   • Privileged access has its responsibilities
   • New Federal "e-Discovery" rules affect IT practices

Respond to objectionable electronic communications?

• Responding to Inappropriate Use of Computing and Network Resources

Request an exception to computer security requirements?

• Request for Exception to the Campus Minimum Security Standards

Request off-site hosting?

• Submit an Off Campus Hosting Checklist [Word]

Get help with information technology policy issues?

• send email to itpolicy@berkeley.edu